Old Town Kopitiam
While i was still a young kid, my grandpa used to bring me to a old chinese kopitiam to have coffee in the morning. I still can remember the smell of the coffee, the toasted bread with butter kaya and the half boiled egg! yum yum!
few months back, my obelad gf brought me to this Old Town Kopitiam. We had our tea time there. The environment and ambience is good, clean and tidy. It really give me the feel of going back to the old chinese kopitiam where my grandpa used to have tea with me. We ordered a toasted bread, white coffee and mix ice. The quality of the food is just nice, and the price is reasonable or may be i would say it’s affordable.
If you have no where to hang out during the saturday evening, then you may consider Old Town Kopitiam. It’s really a nice place for you to relax after the heavy workload.
French Toast
Xi Mut Milk Tea
Ice Lemon Tea
Drinks Menu 1
Drinks Menu 2
SoGua’s Rating:-
Environment: 7.5 /10
Food Quality: 7 / 10
Price Affordability: 8 / 10
Toilet Cleanliness: 8 / 10
Overall: 7.6 / 10
p/s: Thanks Grace for the picture! sorry the pic n the food i intro a bit out cuz i didnt bring any camera along tat day :p
Since the post become more and more popular, many people as us if there is any franchise information available or who they can contact to get the franchise info. So i decided to find the info for the kopitiam franchise info. Below is the contact i got for the Old town kopitiam franchise:-
Contact Person: Kevin
No 42A, Jalan Petaling Utama 9,
46000, Petaling Jaya
Tel: +6.03.7782.6411
Fax: +6.03.7782.6455
This is my food blog. If you are interested with technology, you are welcome to visit my Tech Blog at TechieCorner.com. Thank you.
January 8th, 2006 at 12:19 pm
hey i just been there last night with my obelad gf!
January 11th, 2006 at 4:43 pm
at this place, the french toast which is bread fried in egg batter has peanut butter! how weird is that? the curry noodles is pretty good though:)
January 12th, 2006 at 12:07 am
French Toast is HK stuff and Xi Mut Milk Tea is Taiwan stuff right? I don’t remember the old kopi tiam got these stuff leh… but the tea seems cheap enough for KL people…
January 12th, 2006 at 5:53 pm
haha, i think nowdays all the restaurant also like tat.
just the theme is the same but the food inside is a bit out of the theme.
January 19th, 2006 at 3:18 pm
Friendly waiters…
A malay waiter recommended french toast (2 pcs per set) to me & my bf.
My bf told him that we have ordered nasi lemak & mee, it will be too much for us, and we just wanna try 1 pc. Then he juz give us 1 pc to try, which is FOC!
February 6th, 2006 at 3:16 pm
Service at the Ipoh garden South(Perak) is very very bad!!
March 25th, 2006 at 10:26 am
just tried their French Toast.
I dun like it.
their peanut butter seems quite dry…
May 18th, 2006 at 10:03 pm
i m one of the staff of kopitiam in ipoh padang de…our service is good de….dun believe ?com n try la..
June 3rd, 2006 at 10:57 pm
Old Town Kopitiam ……. food good meh ??? i dont think so at all . Me & friend went to one of the shop the one in Megamall in Penang … food took so long to come , bread terrible , ice drink not even cold , service lousy ,and anyone want to eat POLO BUN WITH FUNGUS UNDER NEATH ???????? come to Old Town kopitiam in Megamall , Penang .
June 3rd, 2006 at 11:03 pm
hi cindy ….. long time no hear ……. talking bout old town kopitiam ah …… stupid place to even waste my money …….. i had my nightmare in puchong outlet …. Kopi o ice no taste look so black and yet taste less ….. just like charcoal , why they claim that polo bun is chef recommended when it is not even the original polo bun just like the ones i eat in hk… sad sad bout ur bun ….. call owner and & scold him …
June 4th, 2006 at 1:57 pm
wooo…wooo…
i also be they drink drink cofee…
bcoz i need wait at they…
bcoz my fren wan shoping…
then my leg pain pain…
so….
i order a cofee…
quick nice……yammeee….
June 13th, 2006 at 10:56 am
i have been some of old town kopitiam in kl area…which is usj taipan, sri petaling, petaling street, 1 utama and pandan indah. all outlet serving the food and drink is different. toast so poor, and i never try the bad taste ice lemon tea in kl..! french toast? bette try in hk style cafe..that 1 is like eat chewing gum..and nowadays they open the outlet so much in kl.. i think they should improve their service, food, drinks..the important thing is CLEANNESS Environment..so dirty and unhygienic. dunno the management do what..basic step also cannot care well! i promise i will not go there anymore..!!
July 7th, 2006 at 11:02 pm
not bad lah. at least affordable prices.
i had its nasi lemak special. the sambal was good. more sambal would have made it better. the curry chicken glutinous rice was only so-so. the chicken sar hor fun was above average, with good soup.
i think it’s call the old town cafe. one of the latest branches is in desa sri hartamas.
charges 5% govt tax and 5% for service.
the outlet in puchong is clean with the air-cond section inside for non-smokers and non-air cond section outside for smokers. ample parking here. parking is free at night.
July 25th, 2006 at 11:36 am
I had a bad experience last nite at Oldtown Kopitiam Taman Maluri KL.Since Im in the customer service workline,I think I knew whats a good service all about..to be mention a few..dome cafe,chinoz and lots more in our beloved KL city.I was having a drink with my bunch of old classmates at Oldtown and my gf ordered a nasi lemak special and when it turned up..the nasi lemak came with a tiny small chicken piece worth RM5.80.I was dissatisfied and asked for the shop manager and supervisor but none of the staffs were dare enough to speak to me except a chinese girl..the rest of staffs?i think all hiding inside..with a firm tone i asked her to change the nasi lemak and i need contact no frm her boss which she gave me and i ring him up..the boss was ok and after we settled the whole incidents THEN a Big Fat Bitch came over and address her as the boss in OLD TOWN KOPITIAM..whr is she when i call for manager?mopping the floor@washing the dishes???She came over with harsh words and treated us as small kids and when i asked for the Franchisor contact no and email she was furious..so i would appreciate anyone of the kopitiam lovers to email me the Franchisor email add to my email add : debonair_daniel@yahoo.com and please dont patronize the place anymore..not friendly and the staffs carried no smile all the time..the worst i’ve been to..
August 8th, 2006 at 2:47 pm
The foods n drinks there are nice!!
September 12th, 2006 at 9:31 pm
i am one of the kopitiam owner in Kuantan, Pahang. Few harsh comment heard hear…. was it really that bad? I am not sure how my staff doing? Let me know if u could.
Thanks
September 12th, 2006 at 10:17 pm
alexng: i think the quality of kopitiam is out of control. If i didnt guess wrongly Kopitiam is trying to flood the local market. But then they forgot (or may be they do not care about tis at all), for a franchise business, one owner spoil the name, other will get affected. They have to really do something to control, or else the name will be spoiled later.
September 13th, 2006 at 10:20 pm
the management actually understood the thing, some are actually being done to make things better. it might take some times. hopefully things will get better. sometimes, i have problem here too. most of the time goes to human error. Our equipment are not automated enuff to make sure all the items stay the same throughout the day. hopefully a upgrade version of equipment can save the day.
September 16th, 2006 at 1:01 pm
daniel
i think since this old town cafe is franchised, some operators may not be as good as the others. you are right to ask for the franchisor’s address to file a complaint. but sorry i can’t help you here.
i patronise the outlet in puchong. the waiters and waitresses here are polite and attentive. i think some of them are filipinas. i asked for extra sambal for my nasi leamk all the time and i have had no problems. they always give it to me with a smile!
September 23rd, 2006 at 1:56 am
I am one of the oldtown kopitiam’s fans. I like the white coffee there so much. I read quite a lot of bad comments about this oldtown. For me, I believe the most important is the price of drinks and foods is relatively cheap (in KL Area) with that kind of environment provided, if we compare it with Starbuck, Coffee Bean or some of those HK restaurants.
The hot white coffee priced at RM1.80 with that kind of environment, I definately will choose oldtown compare with those lousy traditional coffee shop which priced a cup of hot normal coffee at RM1.30 to RM1.50.
After I survey the market, the cost of white coffee powder is actually about 20 to 30% more than those ordinary coffee.
I do agree some outlets provide bad service but not all.
October 15th, 2006 at 11:17 pm
I am a regular at Old town kopitiam. been to at least 10 different outlets. My comment:
Price = reasonable, but different between outlet !!!!
Food = ok… taste so so.. only tat the variety is too limited…
Ambience = OK
COFFEE = some outlet prepare big jug of coffee & pour to cups when order… tis is juz like mamak stall… the coffee turn sour after a while… real problem !!!
keeping the coffee until it turns sour and still serve to customer… not acceptable !!!
October 16th, 2006 at 3:08 pm
Hi guys, since I have reading through the interesting topics u guys been discussing here. Can I ask where can I have information of the origin of the Kopitiam in Malaysia, such as the first kopitiam ever in the Malaysia or the first person to bring Kopitiam to Malaysia?
I am doing a research on the topic of Kopitiam, and I would be grateful if there is any books or place or person that I can contact to regarding this information. Many thanks first. ^_^
October 19th, 2006 at 5:20 pm
I patronized OldTown kopitiam quite often. Most of the time, my order sticks to the infamous toast brown bread, half-boiled eggs and a white coffee. With the nice environment and reasonable price, it is already satisfying me as that’s all I want from a kopitiam. I never wanna try their nasi lemak, prawn mee or others “non-kopitiam foods” as these are not their expertise and i can get better taste from other places. Most importantly, they brought back the good taste of original white coffee which not found in many kopitiam other than OldTown. Thus, they are the most eligible to be called as kopitiam!
November 16th, 2006 at 3:14 pm
Does anyone know the email address or website for Old Town Kopitiam?
December 20th, 2006 at 12:04 pm
hi, i m from kedah.. i wan to know that how to get the franchise of old town kopitiam?
January 1st, 2007 at 2:25 pm
i am from alor setar… i have a bad expereince in old town… tat day i was there with my sister n my mum… in the morning 10 something.. when i do our order… so many food no stock… how come? so wat should cuctomer eat ? we order the toast tat with kaya butter is like eating a chewing gum.. tat coffee taste terrible… sambal of the nasi lemak taste colorin…. god… stafff service super slow… no energy at all…. i thin they need to improve
January 6th, 2007 at 1:04 am
I went to the one located in KL Central Market . I know this place because it was introduced in a travel program in Hong Kong. Not dissapointed. The white coffee and brown toast ..is very yummy…the service is ok too…quite friendly
January 7th, 2007 at 1:57 pm
Coffee is my first love. use to visit coffeebean everyday, but now oldtown too, unforfunetely, oldtown is not every where. Many of my friends who leave near me in Bandar Damai Perdana really hope that oldtown can have one of their new shop in Bandar Damai Perdana, sure we dont have to go so far for coffee any more.
January 19th, 2007 at 11:44 am
Can anyone provide me the contact or website for Old Town franchise?
January 20th, 2007 at 7:12 am
mikosoyabean Says:
May 18th, 2006 at 10:03 pm
i m one of the staff of kopitiam in ipoh padang de…our service is good de….dun believe ?com n try la..
may 18 is my bday !
i just know mikosoyabean is no1 leng lui in kopitiam!
i always go kopitiam coz wanna meet mikosoyaben~~:P
January 23rd, 2007 at 3:00 pm
we do occasionally boardgame meetups at Old Town Kopitiam in Cheras.. good environment. Check out the pics here http://boardgamecafe.net/community/photos/boardgamecafe_net/category1235.aspx. If anyone drops by the Cheras Old Town and wants a game, let us know
February 1st, 2007 at 11:18 pm
ALL THE CUSTOMERS JUST LIKE TO COMPLAIN AND COMPLAIN AND KEEP COMPLAINING!!! IF WAT U WANT IS THE BEST SERVICE GO TO STORE WITH NASI LEMAK ABOVE RM 15!!! GO TO STARBUCKS TO ENJOY GOOD-SERVICED COFFEE! OKAY!!! IMAGINE URSELF AS THE OWNER OR MANAGER OF THE KOPITIAM CAN U DO IT???? U ALL JUST A SMALL WORKER WITH AVERAGE SALARY WHO SPENT YOUR STUPID TIME TO WRITE STUPID COMMENTS HERE!
February 5th, 2007 at 4:43 pm
got sumbody tell me,how can get the franchising of old town kopitiam?i m hav interest to open it,how much is the franchise price?
February 12th, 2007 at 12:24 am
stupid daniel ~ next time u dont go oldtown anymore lah… stay alone in home lah…
we all go dont ajak daniel….
February 13th, 2007 at 3:07 am
greetings, i’d like to know if there’s a telephone booking for oldtown kopitiam in ipoh (Greentown) available?
February 14th, 2007 at 4:16 am
05-2539876 phone of greentown OLDTOWN, call up for your booking
February 23rd, 2007 at 12:04 pm
Here’s contact for old town kopitiam customer survice that ay help anyone need.
1800-88-3123
Regards
March 9th, 2007 at 7:44 pm
Oldtown Kopitiam doesnt sound that good as mention. Me and my gf feel screw up with their services. Took them 15mins to clean up the table yet another 10mins for the waiter to take our order. Then ill have to walk to the counter and ask for someone to clear our table and yet another 10mins we waited.I can see bunch of waiters and waitress standing there chit chat yet no one is doing their job.Very bad job arrangement.We ordered a double french toast and 2 so call enrich choc drink. The french toast doesnt taste good yet isnt fresh. Was wondering if their toast came out from the fridge? Cuz the toast is cold. Lol what a pleasure for tasting the cold toast for the 1st time.
Services : Very bad
Waiting time : Too long
Food : Good looking but not the taste
Staff manners : 4 out of 10
Oldtown Kopitiam Alor Setar
March 11th, 2007 at 11:09 pm
I have been to several Old Town outlets and totally agreed with what Coffeecraz mentioned. The food and coffee differs from each outlet. So far the best coffee I have enjoyed from Old Town is the outlet at Jaya Jusco Wangsa Maju, KL.
I have love the Special Nasi Lemak there where the rice is served hot with a piece of chicken covered with Sambal. However, I went there today and they had just changed the menu to come with a fried chicken to my dismay. The waitress informed that it was the 2nd day they had the menu changed due to complaint from customer. The fried chicken was awful. It was covered with so much of those flour for frying chicken. I don’t think I would ever want to order it anymore. Perfer the previous Special Nasi Lemak. Wonder why can’t they remain the previous and hv this new menu to be served instead.
March 21st, 2007 at 6:25 pm
The one at Bagan Jermal, Butterworth is not bad. I like the atmopshere and i always go there…It is a low-middle cost cafe, don’t expect too much. Those people whom complained about the polo bun not as nice as those found in HK, i would advise u to fly to HK to eat the polo bun. The IN thing now is fushion. I think we have to have an open mind, then only we will grow as a nation…OLD TOWN, jia you !!
March 24th, 2007 at 4:05 am
seems like there are some people who favour oldtown and some dont..well its actually very objective so to speak. recently i found out that there is an astonishing growth in the number of oldtown kopitam around Klang Valley. Well, actually its not surprising due to the fact that, in my opinion, the food, service, ambience and others are quite good, in a general sense. Can anyone furnish me with more information about franchising old town kopitiam? I am really interested in venturing into this.Thank You in advance. Email : cyc1899@hotmail.com
March 27th, 2007 at 10:46 am
Walaoeh..i tot this was a good undiscovered biz opportunity then I googled and found so out so many branches out there liao. aih. I guess no good ideas are left undiscovered for long. BTW, Sogua has got a point, different franchisees means different management. Nevertheless, a few rotten apples can still spoil the bunch and affect the brand name.
March 29th, 2007 at 12:58 pm
It is interesting to see comments made about the kopitiams available, more on a general matter. I am a person who has been with the cafe business for more than 10 years and yes, there is an influx of cafes, resulting in the kopitiams and mamaks growing bigger (and better)?
I have been to several of the old town kopitiams in KL and I do agree that they are not consistent with their products but decor is an easy reminder of the days that used to be.
I agree that with this cafe in the franchise business, consistency is hard to be controlled and maintained.
Nonetheless, it is a name now famous for the kopitiams in Malaysia
April 2nd, 2007 at 5:12 pm
I dunno why u all like to complaining about they service ? do u know that now oldtown kopitiam 90% staff is not a local ppl , they all from another country , they salary is very low here then somemore work for 12 hour per day . So what service you all want from them ?!!!
This is a big problem for oldtown kopitiam , every franchise boss need to cut they capital so they use the workers from another country coz very cheap .
So if u all want to complain about the service juz thing about it 1st , u get low prize coffee and wanna get a 5 stars service ? how much u give the service charge ?!!
April 6th, 2007 at 6:22 pm
Interesting….got good comments and BAD comments too!
Just like Clarence I’m also a research on Old Town Kopitiam. I believe this is where the “Kopitiam” theme originated from. Now there are various copy cats like Junction Kopitiam, Chatter Kopitiam, and even Kopitiams in hotels! The original shop would be in at the Ipoh Padang. Am I right?
Here’s some question for u guys! Which is first? Old Town Kopitiam or Old Town White Coffee? Are they the same? How come they both got no websites? Probably that’s intentional because of the OLD concept?
Anyone interested in my research could contact me at ttyhien@yahoo.com
April 10th, 2007 at 10:13 pm
old town kopitiam in One Utama is has good service. and the coffee is so damn good
April 18th, 2007 at 5:00 pm
Old Town Kopitiam really old and the service not good because all the staffs we’re working longer hours so they could not give good service to the customers even if they want to. The owner abused their worker for working too long.All they think of is money, money, money!!!!no more no less!!!!they are not considerate to their staffs!!!And you know what guys??they are not allowing those poor staff to have their rest day!!!poor staffs especially filipino staffs!!!very discriminating, cold hearted owner of kopitiam,cheras!!!do some actions with this people, i really pity them, not treated very well…
April 23rd, 2007 at 11:44 am
i think so far kpoitiam is not a franchise so the food and severings differ from place to place, so anyone with money can open one and serve as
he likes, whats going to happen is because of poor food and servings in some places others will soon suffer.
April 28th, 2007 at 5:36 pm
KOPITIAM..so far I like the best is Ipoh Kinta City’s CHATTER KOPITIAM. Try their White Coffee and Curry Mee. It is the best in town. Dont forget to try it when you are in Ipoh the next time. The service is a bit slow due to too many crowd. Is like tat loh…good food have to wait …lah…
May 6th, 2007 at 9:41 pm
So as a conclusion…
what do you think of old town kopitiam? i mean the food in different places have different qualities. But in general so all old town kopitiams have the same menu? Is the range of food there good?
by the way, does anyone have a full menu of old town?
May 15th, 2007 at 11:09 am
Im from Kuching, Sarawak. I have visited a few Old Town Kopitiam outlet in KL. I realise that in Kuching there are still dont have any coffee shop with such concept as Old Town Kopitiam and i can see there are opportunities that can bring this concept into East Malaysia especially in Kuching. Can anyone furnish me with more information about franchising old town kopitiam? I am really interested in venturing into this. Thank you.
Email: stephany0610@gmail.com
May 15th, 2007 at 7:07 pm
old town kopitiam’s food…4 me was normal only, nothing special, but their services was so friendly :] (which branch at klang parade)
May 18th, 2007 at 2:05 pm
asst. old town kopitiam sg petani macam celaka. kerja tak ikut prosedur. suka buat pala dia sendiri. suka buka kedai lewat lewat. ari tu buka kedai pukul 1 tgh ari. sebab buat taik mata. pastu maki kami sebab tak kejutkan dia. apa punya tur la…… buat keje sambil lewa. jual air mahal2. tapi serve kat org macam cibai. busuk punya kaki. tak layak langsung jadi asst.
May 24th, 2007 at 1:23 am
I am a cafe owner myself but not old town.
Well, the management of old town needs to improve.
What i can see is that they are doing for volumes So the workers sometimes will feel tired and unmoody due to the huge crowds and long working hours.
Well for the workers behaviour it is differs form outlets to outlets depends on the management of the own outlet.
If the owner himself/herself doesnt know anything about F&B then the problems above will occur.
The Franchiser couldnt keep up following everthing .. It is all depends on the owner himself/herself.
And most of all most of the workers are foreign workers.. Cant expect much from them too.(but better than most of the malays)(which are mostly very lazy)
Except the owner or the person in charge gives good guidelines or good support to them.
Easy to say .. Good team leader = good team … Lazy team leader = all craps.
But as far as i can see the service should be ok as they got alots of staff in one oulet which sometimes i can say
they are more than enough.
And one comment here.
Cheap price good enviroment. It is acceptable. Dont compare it with 5 star hotels though. (although some 5 star hotels cant give such services)
I would recommend the outlet from Kuchai Lama KL .. good service and standard servings.
Have a try!
June 19th, 2007 at 2:11 pm
hi alexng ,
come to know you are running the old town kopitiam in Kuantan . Can i have the franchisor contact please thanks
June 21st, 2007 at 11:54 am
Hi,
Is there anyone have the details for the franchisor for Kopitiam as I am really interested venturing into this?
I really hope someone can email me re this….THANKS!!
email – hazlinhh@yahoo.com
June 21st, 2007 at 3:40 pm
I am very interested in being an old town kopitiam franchisee. I have the relevent experience in the F & B industry mainly Restaurant & Bar. Would appericate if we could get in touch.
Thank you
Micheal
June 21st, 2007 at 3:51 pm
I am very interested in being an old town kopitiam franchisee. I have the relevent experience in the F & B industry mainly Restaurant & Bar (Hartamas/Bangsar). Would appericate if we could get in touch. Can anyone furnish me with more information about franchising old town kopitiam? I am really interested in venturing into this. Got some great and new ideas too.
Thank you
Micheal
P.s my e.mail….emfernandez2863@hotmail.com
July 4th, 2007 at 3:36 pm
Im very interested in opening the Old Town Kopitiam. Could anyone provide me the information how to get the franchise ? thank a lot..
email address : dannypiong@hotmail.com
July 17th, 2007 at 2:55 pm
I would like to know how to open franchise of Old Town Kopitiam, please email me irzankin@yahoo.com
July 22nd, 2007 at 10:49 am
hye all, juz wanna know did anyone go to old town kuantan or old town air putih? how’s both ?
July 23rd, 2007 at 5:48 pm
We had a very BAD experience in old town at Low Yat Plaza. Old of the worker had thrown tandrum and splashed coffee on us when he throw things into the washing sink! Two of the local workers are very apologetic and polite but we are still not satisfied with this treatment as the rest of the foreign workers are smirking and rude.
For old town kopitiam, this is the last time i am stepping into your shop!!!
August 21st, 2007 at 4:37 pm
I would like to know how to open franchise of Old Town Kopitiam, please email me amywonghuichuen@yahoo.com
August 22nd, 2007 at 9:47 am
I’m really really very dissapointed with the service of Old Town Taman Molek JB. Which is newly open recently, with lots and lots of complain from the customers there. Early in morning 8.45am, we waited till bout 9.15 am n our food still not being serve????? R u kidding me HELLLOOOO???? We only ordered Nissin Noodles, 2 Polo Bun, 3 Cups of Xi Mut n 2 pcs Bread….!!!! Do thr need 2 bring those food down frm KL??? Whn we check with the waitress, u guess what her reply… Did u make on order?? To my shocking believe, then what’s the point if u say i din order but u gave me a pair of chopsticks n a spoon??? The management PLEASE take note that this is really very serious…….
September 4th, 2007 at 8:20 pm
i wan to apply kopitiam old town franchisee…
but i dun noe how to apply…
and can some1 help me …
and i also need the contact number….
plss some1 reply me …
ANd thks ….
September 4th, 2007 at 8:21 pm
plss e-mail me also
terence_tlhw@hotmail.com ….
September 4th, 2007 at 8:25 pm
i wan to apply kopitiam old town franchisee…
but i dun noe how to apply…
and can some1 help me …
and i also need the contact number….
plss some1 reply me …
ANd thks alot ….or call me 0172339133 …
September 5th, 2007 at 7:45 pm
plss some1 reply me or call me …..
017-2339133 (MR.ling)
September 9th, 2007 at 4:18 pm
I would also like to know about how to open Old Town Kopitiam franchise. Please please assist me. Thanks a million. email geok_cheen@yahoo.com
September 12th, 2007 at 3:14 pm
Wud appreciate if you could kindly furnish me with details in opening an outlet.
Thank you.
September 14th, 2007 at 5:00 pm
I would like to know too how to open a Old Town kopitiam franchise.. Please sent me some details at zengtmm@gmail.com. Thank you..
September 20th, 2007 at 9:25 am
hahaha….i’ve benn thre once in my life…erm..nice place but quite dirty lorh…..u must make it clean n clear…k…so long
September 24th, 2007 at 6:18 am
i reli njoyed their nasi lemak n hazelnut white coffee…bf was amazed to see me coz i wallop sampai licin! hahahah…njoyed my Sunday morning bfast wif bf in old town kopitiam in Batu Pahat Mall…
September 28th, 2007 at 2:20 am
hi… im cindy… i was a staff in two of the old town outlets in ipoh… so guys… i can see so many bad comments from u all… how much u all pay for it? if u think u deserve a 5 stars service then go for 5 stars restaurants… kopitiam is like a chatter place… how much a glass of coffee cost u? n u can sit there for so long where no body cares… haloo?? u guys had nvr been working for old town, how do u all noe the staff work there more than 12 hours? waiters n waitresses working hour is not tat long… u had been sitting there for 12 hours n see them working? plz… think carefully b4 u left ur comments… but 1 thing tat i cant deny is… every old town serve foods, drinks n service differently… im sure u all can leave ur comment politely in the commment card provided…
October 2nd, 2007 at 10:40 am
it was wonderful and sweet sun morning moments at old town kopitiam, BP Mall…jpu enjoyed every moments there..:-)
i cant stopped taking my eyes from jpu..:P
October 4th, 2007 at 12:34 pm
where is the nearest old town kopitiam from damansara utama?
October 5th, 2007 at 2:06 pm
I think my most unforgettable experience in oldtown kopitiam is whereby the porcelain lamp drop on my breakfast…..shocking but true…and within mins the waiter cleared the table and act as nothing happen…noone bother to apologies…..
October 9th, 2007 at 4:56 pm
frankly speaking from heart, if you compare for the same price, old town kopitian actually give you a very good environment to enjoy your food, and high food quality. you see the nasi kandar, mamak, especially Lotus infront of Stamford college, food not nice and expensive and got moskitor and dirty…….
1 roti naan kosong plus 1 kopi ice….. cost about RM 4.30, kopi no taste, just black in colour, naan kosong onie wor….. at least old town kopitian, pay for RM 4.62 got very nice and smooth white coffee and kaya butter toast…. 2 piece somemore…. got aircond, got wifi….. where also to find? good lar.
October 12th, 2007 at 3:26 pm
i like the nan yang kopi o (hot)peanut butter toast is nice too.my aunty usually go to queensbay mall old town after a hard work.i like the french toast too.all the peanut butter toast,white coffee,twin white, nan yang kopi o, xi mut milk tea,lemon coke,enrich chocolate,ice lemon teacoffee mix tea. the price is reasonable or should isay is affordable.
October 14th, 2007 at 5:16 pm
hi.. im interested in franchising.. can anyone email me their contact numbers? Thanks alot~
October 15th, 2007 at 2:41 pm
hi,can anyone provide me the contact or email for old town franchise,thanks a lot….
October 15th, 2007 at 2:43 pm
my email cityidsi@yahoo.com
October 27th, 2007 at 2:11 am
The nearest old town kopitiam would be at Sunway Mas area, corner unit. You won’t miss it if you pass by the main road to and from Aman Suria.
The next closest one would either be in 1U or Kota Damansara.
October 27th, 2007 at 6:55 pm
Hi there,
THIS IS PERHAPS THE MUST READ BLOGs.
Oldtown kopitiam is todays Oldtown White Coffee.. (the change is due to upgrade and to separate itself from the so called “cloned” kopitiam.
OT today required a quite big capital to start of…. around RM220 p/sq feet (a normal shop it around 1500 to 1800 sq feet)
F.Worker being use as there are a huge turnover of local worker. All locals will not work for u more than 3 month, except management level staff.
Our average food pricing are at 60% margin, in which profit its not at much as u think it is. Hawker stall are likely to have 80% with less overhead cost.
Each workers at RM 800 to RM 1200, then rental, then electric at least RM 3k permonth, then music lisence, then DBKL, and so on……
We are actually just 2 years old, now with 63 outlet nationwide and growing… perhaps we will be better as new equipment and maturity will help us all the way to provide u folks with better service and food quality.
We are in good business but not making fast money. Well just give it a thought.
October 29th, 2007 at 5:01 pm
I’m very interest to buy the franchise of old town kopitiam, did anyone give me more information about it?
October 31st, 2007 at 8:43 pm
I’m old town fans….I love old town ….exspecially cheras tmn midah that outlet..they are provide good service..
November 6th, 2007 at 5:58 pm
i just have one question, is’t HALAL…….i’m really a coffee lover, i really can’t sleep without any white coffee, do reply me………….if it’s HALAL, i’ll make sure i’m the no. 1 fan……
November 23rd, 2007 at 4:00 pm
Datin, no worry,
as what the staff told me, it is absolutely prok free………..
and i saw lot of malay friends eating there and polis and also some malay staff working……..
Makan Tanpa Was-Was
November 29th, 2007 at 1:00 pm
As so many people interested to get the licencee, this is the number to call:
03-77812526
We will keep on improve and hope that will serve you a better service every time you visit the Old Town outlets.
Thanks for you support to Old Town.
December 7th, 2007 at 12:54 pm
wah…….. sri manja got Old Twon already………….. HOOOH
i just like it.
December 26th, 2007 at 11:09 am
have u guy been to oldtown sungai long? i think this is the worst oldtown outlet…..
December 26th, 2007 at 12:33 pm
why i comment that Oldtown Sungai Long is the worst outlet?
1. when i receive nan yang kopi o ice. there was a layer of water floating. this shows that my drinks was sitting on the bar counter for more than at least 5 minutes.
2. the clothes that service crew use to wipe the table was smelly! yeakie… how long they didnt wash that cloth???
3. I ordered a few things. Polo Bun, kaya butter tosat double, Ipoh Hor Fun and Kopi O ice + ice Honey Lemon. Guest what i get? Kaya Butter double, ipoh hor fun and 1 kopi o ice…… where is my honey lemon and polo bun??
4. When problem occur, the service crew didnt take the immediate action! I told them there was missing items. they didnt bother to check. That stupid idiot service crew went to entertain another customer. I waited for 15 minutes, i called another service crew. the service crew told me IMMEDIATELY (without checking) that got many orders, need to wait! so, i wait again…… finally (after another 15 minutes)….. i went to paid my bill. I already got no mood to eat….. well…. i didnt complain anything…. i paid the amount n look at the bill…. the service crew actually didnt key in my order. *#*@##%&$%#@
5. I was actually try to look for the supervisor to make some comments and suggestions….. but I cloudn’t find any red shirt person (i know that red shirt is for supervisor or highier management staff). Where were they????? N i saw some of the other different color t shirt person hide inside the kitchen…. toasting the bread…. who are they???? (I wont think they are myanmar workers. Might be from China??) Or they are the boss or supervisor of the outlet? Why arent they come out and solve the problem and care about the customers? Because, not only Im the one who face this problem! The others customers also complained they got the missing items!!.
6. I saw a customer actually stood at the bar counter there. He just grabed his drinks n walked back to his place and drinks!! And nobody stopped him!!! HALO!!!! What is this???? After this … i heard another table complained ” Where is my white coffee?” Then the service crew send the drinks to that idiot customer again! That cheapskate customer didnt say anything and took that drink also! What the f*ck! None of them realised what was happened! A lousy customer because of the lousy shop dont have proper control and management! (when I went n paid my bill, i told that cashier, table nn took 2 white coffee ice, you should charge him 2 glasses. Then the cashier only “OH”. Well, if i didnt mention, is that mean that they wont realised?)
7. When problem occured, they will only tell u, system error… computer problem….. halo…. the computer is a dead equipment! u as a human being and i sure that u are not dumb isnt???? Or im trying to talk to an idiot??
8. When I got my Ipoh Hor Fun… was cold. I dont remember i asked for a “cold mee”??????
I love Oldtown White Coffee. The food there is nice, and the coffee is SUPERB! Especially the Nan Yang Kopi O! It brighten up my day!! Without it…. I cant survive… hohoho. I have been to many outlets. Oldtown Kuchai Lama, Oldtown Low Yatt, Sungai Wang, Alpha Angel Wangsa Maju, Setapak, Kepong…. Even Oldtown Jusco Cheras Selatan (This outlet is super pack!). I really never seen so many problemS occur in one outlet AND at the SAME time! Wao wao, one bad apple spoiled the whole busket of apples. I think this bad apple…… spolied the name of Oldtown.
January 4th, 2008 at 10:43 am
Hi, this thread is quite interesting. Despite quite a number of critical comments, there are an equal number of people interested in franchising the business. I am from Singapore and looking for like-minded friends and potential business partners who are interested in joint franchising ventures (not just Old Town but also other F&B or even other industry) in Malaysia. Drop me a mail at techventurer@gmail.com and lets exchange ideas!
January 4th, 2008 at 2:51 pm
Soon will be another Oldtown outlet open at ONE JELATEK!! Just opposite to Setiawangsa LRT Station, in front of Seri Maya Condo. The 1st outlet that near to LRT Station.
ONE JELATEK! ONE JELATEK!!
January 8th, 2008 at 3:16 pm
french toast oh french toast
just miss the old town french toast….
January 8th, 2008 at 3:17 pm
is the french toast in french the same
just yummy
February 14th, 2008 at 10:25 am
Hi frank,
ehh how to apply Old Town frenchise..anybody know
February 18th, 2008 at 12:44 am
i fr taman sentosa johor bahru…i working at this lien hoe complexs…first my colleage n mi very happy that got a nice kopitiam open at this complexs…but after several time we attend….we feel very sad n angry…the service there is very poor…..waiter there speak english n malay that we dun understand….everytime after we reach there sitting for 10 minits still nobody wan to ask our order….order item also everytime less serve…remember my words(everytime….).but now our group very lucky n happy..next of old town kopitiam got open i new WANG CAFE…we very enjoy n love the food n service there…
February 18th, 2008 at 12:49 am
to all the fans of old town white coffee…who’s dun believe wat i complain…can come to try at this bullshit outlet at complexs lien hoe,taman sentosa,johor bahru…..
February 18th, 2008 at 9:12 pm
Hello! i very interested be ur new partnership to open new Kopitiam In my hometown Tanjung Malim. There is good place for open new kopitiam. Because there have proton city, politeknik student(3000 ppl), universiti student (7000-10000 ppl)and most of malay ppl n chinese ppl there. i very inetersting how to get the franchise. can u give me more detail about it. Thank! Alex TAn (0126666349)
April 3rd, 2008 at 12:02 am
for all of u waiters/waitress out there..i do believe that when a customer compaints about you, u shud not fight back. yes is true that they are paying a cup of coffee tht more cheaper than coffee bean, starbucks or etc. but u all shud bare in mind that u r working in a service line…where customer comes 1st. Indeed, there are many fussy customer but they pay for their food, they pay for your salary and if u provide good service ur boss might raise ur salary if they earn more.
I always believe that CUSTOMER IS ALWAYS RIGHT.
April 3rd, 2008 at 12:04 am
continued…
come to think of it if u were one of the customer and u get a bad service wat would u think. Although sum mistake are not your fault, but if admit and jst come out a word of sorry…that might save ur job or ur customer might even come bak to your shop.
April 8th, 2008 at 2:18 pm
My 1st time visit to the oldtown kopitiam is in 1utama! That time my friends who is australians wanted to try some local food so i tot of bringing them der to try! The food served fast abd the bread was really crispy. We had a great time der~ I really like the ambience and the food, especially the nasi lemak. Last month, i went to the Aman Suria branch with my bf and it was a friday night. There is lots of people and it took 20 mins for some waiter to finally notice our existence der! I was kinda pissed by then so i ordered the waiter to give us the menu but he looked at me as if i was an alien and walked away. After another 10 mins, there is still no1 there to even let us read the menu and my bf walked over to the counter and took it himself. At that time i wanted to leave but my bf pulled me back and he called the supervisor over to our table. He reason out with the supervisor and he told us that friday night is always packed and they don’t have enough people!!! And when i told him that one of his staffs totally ignore me when i asked him for the menu, and he said that he was from INDONESIA so he don’t understand ENGLISH and only know how to clean the table and serve the food! O.O!! I realize that it is not a very good explaination for customers who is there to eat! I’m also working in the customer service line so i do know that customers wouldn’t want to listen to your internal problems but to get the appropriate service they deserve! Of cos, i do know that not all the time the customers are right but at least, being the supervisor, you should give a rather acceptable explanation that could cool your customers. Another time i was at the Section 13 branch which is newly opened and the supervisor there was really nice! I went there with my mom and she ordered the curry laksa which the soup was pretty cold, so my mom told the supervisor and she quickly changed it. And its free of charge. My mom loves to yumcha all around and she didnt like the service in LOW YAT plaza. I guess diff branches have diff kind of service. Sometimes we just have to learn to relax and give them some time. We have all kinds of pressures and stress from our work and life and we still gotta be so tense up with the services… i don’t think is worth it, isnt it? Be cool, ppl.. =)
April 21st, 2008 at 12:51 am
haha…almost every week i wil be there…..
price affordable…food nice too… ^^
May 16th, 2008 at 7:09 pm
I am old town kopitiam fans and my mum also like to eat there , she claims that their curry mee is very very nice wo and their kaya butter bread is cripsy too …. yummy…. haha …. the price is affordable too
May 17th, 2008 at 2:33 pm
PLEASE ADVISED ME ON FRANCHISEE IN SURABAYA,INDONESIA
May 25th, 2008 at 2:08 am
Hi,i am very interested in being an old town kopitiam franchise ,please who one can let me know the contack number.thanks .This is my email address fion-khoo@hotmail.com
May 27th, 2008 at 1:11 am
I’ve never thought I wud be one of the Oldtown coffee lovers.. =P Because I always thought that the foods and drinks there where got worth to drink de? RM3.++ for a cup of coffee?! No way! Buy at coffee shop oso nice and cheap~ Nasi Rendang RM8.50+? Buy at roadside oso nice~ Some more 10% service charge + 5% gv tax? That one oledi can buy another bowl of mee to eat le…. :S
So 1 day I went in and tried, I have forgetten where, the chicken hor fun is tasteless, and the coffee is so~~~~~ (donno how to express) Haiz… It’s proved me rite!
I went to eat again at Oldtown, but this time, my frens n I went to Jaya Jusco Cheras Selatan for lunch (my off jus nearby). Not dare to taste the same bad food again, so i tried nasi rendang instead, n my frens ordered prawn mee n tomyam. Waseh~ taste different leh!!! It taste so nice until the sambal I also need to ask them to add, but with an extra charge of RM0.50. So stingy~ Prawn mee not bad too… and most of all my fav~ Enriched White Coffee (Gao).. Yummy~!! The chocolate not bad too~
I always go there whenever I visited Jusco, as other foods outlets are bad…emmm… except fast foods~ =P
August 1st, 2008 at 12:52 pm
For me ipohtown kopitiam at kuching, boulevard is very nice place to go. service is very good. The drinks n food there is not too expensive. boleh laaa…
August 25th, 2008 at 2:07 pm
I recently heard a new name in coffee shop franchise busineess – Red Island Cafe. Does anyone experience their outlets. I understand they also open to franchisees.
August 25th, 2008 at 2:08 pm
Sorry. It is called Island Red Cafe
October 4th, 2008 at 1:46 am
Old Town! I like to eat Old town toast.
October 21st, 2008 at 10:17 am
I tried the Red Island Cafe over at Krystal Suite and I have to say that they really need to improve on service. During lunch hour the place was full however there were not enough staff to manage the place. Many other tables were only delivered food to half of the patrons and most of us had to ask for our food. When we asked for more sambal for the nasi lemak, it did not arrive. Also on our way out, we saw 2 plates of chicken chop returned because they were raw inside. So patron at your own risk!
November 4th, 2008 at 4:50 am
Business is to make profit. To make $$$ 1st :cut cost. IT Is too COSTY $$$ to pay to get franchise ship with old t. How to make the money back???? 1st :cut cost. To control food quality=cost, to provide good servicing=cost, to have good management control=cost.
Now the old t like a tab water, turn on the tab water($$$) flow in pocket.
Is there anyone keep in mind “USE THE WATER WISELY” >>>nop.
Think about it “USE THE WATER WISELY”.
Anyone who can provide good food please contact me dannyeverfeed@yahoo.com.sg…..!!(for what!!??) probaly we can create another “new t”. So soon you will see(for old t fans) the old t will “USE THE WATER WISELY”. Dream dream dream it will come true. When the dream come true, will i keep in mind “USE THE WATER WISELY”!!!!….. Who knows……!!
November 24th, 2008 at 11:10 pm
hi .. i wanna ask how to get the franchise and how much ? please reply me or email to me …. thanks
December 22nd, 2008 at 9:21 am
Im back again…………. back to complain again…. the same outlet…. sungai long. I was staying in Mahkota. I got no choice. Just out of sudden. I so miss on the kopi O. I purposely drive my car to Oldtown Sungai Long…… Since last complaint, I had make up my mind not to visit this outlet any more!! Yet….. I MISS MY KOPI O!!!!! I tell myself, should give them another chance. OK! GO!!
Ah~~~~ My kopi O….. i order hot, it came with warm….. (ToT)…………. no brown sugar (ToT). YYYYYY???????? And I check with the service crew. He said Oldtown NEVER provide brown sugar. He said brown sugar and white sugar is the same. HEY!! Just tell me that your outlet is cheapskate. I accept. Dont tell me Oldtown never provide brown sugar and try to act professor! White sugar and brown sugar is the SAME! Again the same, where is the Red Shirt People?? When only this outlet can improve?
Hopeless la!!!!!
I went back home with sadness….. cause my kopi O………… (ToT)
December 23rd, 2008 at 5:03 pm
Deborah who posted a comment on 1st Feb 2007: How can you yell and be rude at people who leave their comments on this page? Not all comments are negative. There are some very good comments too. Of course customers complain. This is part and parcel of being in the service industry. We should not have to pay for nasi lemak that costs more than RM 15 to get good service. We pay 5% service charge, and I know for a fact that the service charge can come up to quite a good profit. And the cost of goods sold for the items sold still provides for a good profit margin when compared to the price you sell it at, even when you charge only a few dollars.
There are places that give good service without charging the earth, and these are the kind of places that get 5 star rating through word of mouth. If you are an owner of a kopitiam shop, perhaps even a White Town Kopitiam, hence your rantings, you are the kind of owners who tell off the customer when they make a complaint. A simple apology and a free dessert is usually enough to make up for it. And glowing remarks will be made by the customer when relating it to other people. Instead of which you put the blame on us for daring to complaint which only results in the customer telling everyone of the bad experience they had at your place.
Granted there are very few places that give good service for lower cost food (some places you can’t even get good service when you DO pay a bomb), but this is because the service industry in Malaysia is terrible. Consumer rights are neglected if not completely ignored. In Japan, where politeness is the culture. you get good service irregardless of the cost of item. A good attitude cost nothing.
I agree with Daren Lee, good team leader = good team. Alex Ng who has freely given out that he is a Old Town kopitiam owner has an excellent attitude. If he had an outlet in KL, I would patronise it just because of his comments on this page.
January 13th, 2009 at 1:15 am
Come to Old Town @ Jusco Cheras Selatan..!!
January 13th, 2009 at 1:19 am
Another trusted and good brand Old Town just open at Jusco AU2,Setiawangsa there.. Come n visit… Enjoy their foods there!! NICE!!
June 23rd, 2009 at 2:20 pm
Alexng , darren lee, danny pls help me!!
Can anyone furnish me with more information about old town kopitiam management?
I’m would like to know more bout the management of old town to enrich my assignment..^^
how an oldtown owner cut cost? why currently oldtown recruit a lots of foreign labors instead of local workers?
how much is the difference of their wages? Is there any method used to cut cost other than recruiting foreign workers? Do oldtown owners provide any training to their workers?
Thank You in advance.
November 3rd, 2009 at 10:00 pm
how to open old town kopi tiam franchies
November 23rd, 2009 at 7:17 pm
its sad, the service is pretty bad when i visited it last time.
hey guys don’t be fool with the menu because its not what is said.
like fresh fruits its not fresh but simply from a packed.
January 21st, 2010 at 8:16 am
i am interested in doing a kopitiam franchise. hope u could provide me with more information about ur company.
February 27th, 2010 at 12:14 pm
[...] cafe berkonsepkan Bistro tetapi sekarang pula trend cafe berkonsepkan kopitiam.Antara yang top Old Town Kopitiam, Jonker Walk Kopitiam, Bangi Kopitiam, Uncle John kopitiam, PapaRich Kopitiam, Pak Hailam Kopitiam [...]
May 14th, 2010 at 3:57 pm
I’m very interested in franchising OLD TOWN Kopitiam in Jakarta, Indonesia. Could anyone provide me with information on how to own this kopitiam shop. Feedbacks are highly appreciated, thank you .. Email me: maria.hendriana@gmail.com
May 27th, 2010 at 12:16 pm
Hi there I like your post
June 1st, 2010 at 8:10 pm
Thanks very good for report, I follow your blog:-)
June 2nd, 2010 at 2:52 am
This article was suggested to me by a friend. I have to say, reading this was well worth my time. I will tell more friends about it as well.
July 12th, 2010 at 8:39 pm
Is it halal for muslim?
Is it the halal sign approve by JAKIM?
February 21st, 2011 at 12:40 pm
nama saya Yokie , 20 Feb 2011 around 8.30 malam saya makan di ” Old Town Bandar Sungai Long ” , SERVICE tidak baik dan lambat , masa tu hanya 3 meja , 2 sudah makan , lelaki Chinese yang cermin mata uniform merah di CASHIER kerja macam MIMPI ! suruh dia tak peduli , perempuan Malay kurus pun sama juga mimpi dan sangat lambat , hanya 3 meja SERVICE pun tidak baik dan MIMPI , adakah perniagaan akan jadi baik seterusnya !!!!!!
March 2nd, 2011 at 11:32 am
hi everyone…!
GOd bless you..
i was once an f&b staff in old town kopitiam bandar puchong and bandar puteri… some people here complains for the foods and services rendered to them and some had positive comments about the cafe…but in my own opinion… most of the branches in this cafe’s have different owners so do not expect that the services rendered to you will be the same as well…for old town kopitiam bandar puchong and bandar puteri the management there are excellent because they treat their staffs very well..in exchange to that their staffs do the same thing to their customers..but sometimes we cannot really avoid fussy customers… but then again good thing their staffs were brought up to have a good characters…those people who went to these old town outlets…you are one of the few lucky ones