Comments on: Old Town Kopitiam http://www.yummycorner.com/2006/01/04/old-town-kopitiam/ A place where we LIVE to EAT !!! Wed, 22 Jul 2009 05:29:36 -0400 http://wordpress.org/?v=2.8.2 hourly 1 By: ykchia http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-37036 ykchia Tue, 23 Jun 2009 06:20:36 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-37036 Alexng , darren lee, danny pls help me!! Can anyone furnish me with more information about old town kopitiam management? I'm would like to know more bout the management of old town to enrich my assignment..^^ how an oldtown owner cut cost? why currently oldtown recruit a lots of foreign labors instead of local workers? how much is the difference of their wages? Is there any method used to cut cost other than recruiting foreign workers? Do oldtown owners provide any training to their workers? Thank You in advance. Alexng , darren lee, danny pls help me!!

Can anyone furnish me with more information about old town kopitiam management?
I’m would like to know more bout the management of old town to enrich my assignment..^^
how an oldtown owner cut cost? why currently oldtown recruit a lots of foreign labors instead of local workers?
how much is the difference of their wages? Is there any method used to cut cost other than recruiting foreign workers? Do oldtown owners provide any training to their workers?

Thank You in advance.

]]> By: razak http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-34338 razak Mon, 12 Jan 2009 17:19:37 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-34338 Another trusted and good brand Old Town just open at Jusco AU2,Setiawangsa there.. Come n visit... Enjoy their foods there!! NICE!! Another trusted and good brand Old Town just open at Jusco AU2,Setiawangsa there.. Come n visit… Enjoy their foods there!! NICE!!

]]> By: razak http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-34337 razak Mon, 12 Jan 2009 17:15:40 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-34337 Come to Old Town @ Jusco Cheras Selatan..!! Come to Old Town @ Jusco Cheras Selatan..!!

]]> By: G_Bear http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-34000 G_Bear Tue, 23 Dec 2008 09:03:26 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-34000 Deborah who posted a comment on 1st Feb 2007: How can you yell and be rude at people who leave their comments on this page? Not all comments are negative. There are some very good comments too. Of course customers complain. This is part and parcel of being in the service industry. We should not have to pay for nasi lemak that costs more than RM 15 to get good service. We pay 5% service charge, and I know for a fact that the service charge can come up to quite a good profit. And the cost of goods sold for the items sold still provides for a good profit margin when compared to the price you sell it at, even when you charge only a few dollars. There are places that give good service without charging the earth, and these are the kind of places that get 5 star rating through word of mouth. If you are an owner of a kopitiam shop, perhaps even a White Town Kopitiam, hence your rantings, you are the kind of owners who tell off the customer when they make a complaint. A simple apology and a free dessert is usually enough to make up for it. And glowing remarks will be made by the customer when relating it to other people. Instead of which you put the blame on us for daring to complaint which only results in the customer telling everyone of the bad experience they had at your place. Granted there are very few places that give good service for lower cost food (some places you can't even get good service when you DO pay a bomb), but this is because the service industry in Malaysia is terrible. Consumer rights are neglected if not completely ignored. In Japan, where politeness is the culture. you get good service irregardless of the cost of item. A good attitude cost nothing. I agree with Daren Lee, good team leader = good team. Alex Ng who has freely given out that he is a Old Town kopitiam owner has an excellent attitude. If he had an outlet in KL, I would patronise it just because of his comments on this page. Deborah who posted a comment on 1st Feb 2007: How can you yell and be rude at people who leave their comments on this page? Not all comments are negative. There are some very good comments too. Of course customers complain. This is part and parcel of being in the service industry. We should not have to pay for nasi lemak that costs more than RM 15 to get good service. We pay 5% service charge, and I know for a fact that the service charge can come up to quite a good profit. And the cost of goods sold for the items sold still provides for a good profit margin when compared to the price you sell it at, even when you charge only a few dollars.

There are places that give good service without charging the earth, and these are the kind of places that get 5 star rating through word of mouth. If you are an owner of a kopitiam shop, perhaps even a White Town Kopitiam, hence your rantings, you are the kind of owners who tell off the customer when they make a complaint. A simple apology and a free dessert is usually enough to make up for it. And glowing remarks will be made by the customer when relating it to other people. Instead of which you put the blame on us for daring to complaint which only results in the customer telling everyone of the bad experience they had at your place.

Granted there are very few places that give good service for lower cost food (some places you can’t even get good service when you DO pay a bomb), but this is because the service industry in Malaysia is terrible. Consumer rights are neglected if not completely ignored. In Japan, where politeness is the culture. you get good service irregardless of the cost of item. A good attitude cost nothing.

I agree with Daren Lee, good team leader = good team. Alex Ng who has freely given out that he is a Old Town kopitiam owner has an excellent attitude. If he had an outlet in KL, I would patronise it just because of his comments on this page.

]]> By: Old town fans http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-33977 Old town fans Mon, 22 Dec 2008 01:21:07 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-33977 Im back again............. back to complain again.... the same outlet.... sungai long. I was staying in Mahkota. I got no choice. Just out of sudden. I so miss on the kopi O. I purposely drive my car to Oldtown Sungai Long...... Since last complaint, I had make up my mind not to visit this outlet any more!! Yet..... I MISS MY KOPI O!!!!! I tell myself, should give them another chance. OK! GO!! Ah~~~~ My kopi O..... i order hot, it came with warm..... (ToT)............. no brown sugar (ToT). YYYYYY???????? And I check with the service crew. He said Oldtown NEVER provide brown sugar. He said brown sugar and white sugar is the same. HEY!! Just tell me that your outlet is cheapskate. I accept. Dont tell me Oldtown never provide brown sugar and try to act professor! White sugar and brown sugar is the SAME! Again the same, where is the Red Shirt People?? When only this outlet can improve? Hopeless la!!!!! I went back home with sadness..... cause my kopi O............ (ToT) Im back again…………. back to complain again…. the same outlet…. sungai long. I was staying in Mahkota. I got no choice. Just out of sudden. I so miss on the kopi O. I purposely drive my car to Oldtown Sungai Long…… Since last complaint, I had make up my mind not to visit this outlet any more!! Yet….. I MISS MY KOPI O!!!!! I tell myself, should give them another chance. OK! GO!!

Ah~~~~ My kopi O….. i order hot, it came with warm….. (ToT)…………. no brown sugar (ToT). YYYYYY???????? And I check with the service crew. He said Oldtown NEVER provide brown sugar. He said brown sugar and white sugar is the same. HEY!! Just tell me that your outlet is cheapskate. I accept. Dont tell me Oldtown never provide brown sugar and try to act professor! White sugar and brown sugar is the SAME! Again the same, where is the Red Shirt People?? When only this outlet can improve?

Hopeless la!!!!!

I went back home with sadness….. cause my kopi O………… (ToT)

]]> By: Mr. Yap http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-33550 Mr. Yap Mon, 24 Nov 2008 15:10:10 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-33550 hi .. i wanna ask how to get the franchise and how much ? please reply me or email to me .... thanks hi .. i wanna ask how to get the franchise and how much ? please reply me or email to me …. thanks

]]> By: Danny http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-32943 Danny Mon, 03 Nov 2008 20:50:36 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-32943 Business is to make profit. To make $$$ 1st :cut cost. IT Is too COSTY $$$ to pay to get franchise ship with old t. How to make the money back???? 1st :cut cost. To control food quality=cost, to provide good servicing=cost, to have good management control=cost. Now the old t like a tab water, turn on the tab water($$$) flow in pocket. Is there anyone keep in mind "USE THE WATER WISELY" >>>nop. Think about it "USE THE WATER WISELY". Anyone who can provide good food please contact me dannyeverfeed@yahoo.com.sg.....!!(for what!!??) probaly we can create another "new t". So soon you will see(for old t fans) the old t will "USE THE WATER WISELY". Dream dream dream it will come true. When the dream come true, will i keep in mind "USE THE WATER WISELY"!!!!..... Who knows......!! Business is to make profit. To make $$$ 1st :cut cost. IT Is too COSTY $$$ to pay to get franchise ship with old t. How to make the money back???? 1st :cut cost. To control food quality=cost, to provide good servicing=cost, to have good management control=cost.
Now the old t like a tab water, turn on the tab water($$$) flow in pocket.
Is there anyone keep in mind “USE THE WATER WISELY” >>>nop.
Think about it “USE THE WATER WISELY”.
Anyone who can provide good food please contact me dannyeverfeed@yahoo.com.sg…..!!(for what!!??) probaly we can create another “new t”. So soon you will see(for old t fans) the old t will “USE THE WATER WISELY”. Dream dream dream it will come true. When the dream come true, will i keep in mind “USE THE WATER WISELY”!!!!….. Who knows……!!

]]> By: Foodies http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-32704 Foodies Tue, 21 Oct 2008 02:17:30 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-32704 I tried the Red Island Cafe over at Krystal Suite and I have to say that they really need to improve on service. During lunch hour the place was full however there were not enough staff to manage the place. Many other tables were only delivered food to half of the patrons and most of us had to ask for our food. When we asked for more sambal for the nasi lemak, it did not arrive. Also on our way out, we saw 2 plates of chicken chop returned because they were raw inside. So patron at your own risk! I tried the Red Island Cafe over at Krystal Suite and I have to say that they really need to improve on service. During lunch hour the place was full however there were not enough staff to manage the place. Many other tables were only delivered food to half of the patrons and most of us had to ask for our food. When we asked for more sambal for the nasi lemak, it did not arrive. Also on our way out, we saw 2 plates of chicken chop returned because they were raw inside. So patron at your own risk!

]]> By: coffe lover http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-31591 coffe lover Mon, 25 Aug 2008 06:08:43 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-31591 Sorry. It is called Island Red Cafe Sorry. It is called Island Red Cafe

]]> By: coffe lover http://www.yummycorner.com/2006/01/04/old-town-kopitiam/comment-page-3/#comment-31590 coffe lover Mon, 25 Aug 2008 06:07:48 +0000 http://yummycorner.com/2006/01/04/old-town-kopitiam/#comment-31590 I recently heard a new name in coffee shop franchise busineess - Red Island Cafe. Does anyone experience their outlets. I understand they also open to franchisees. I recently heard a new name in coffee shop franchise busineess – Red Island Cafe. Does anyone experience their outlets. I understand they also open to franchisees.

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